Privacy notice

Who is responsible for your information?

Jane Morgan, trading as Cotswold Coaching, is responsible for the personal information described in this privacy notice.

If you have a question about this notice or how your information is handled, you can contact Jane through the contact page.

Information you provide

When you use the contact form, we collect the information you choose to provide. This includes your name, email address and the contents of your message.

Please avoid including sensitive personal or medical information in your initial enquiry.

We use this information to respond to your enquiry, discuss coaching services where requested, and manage our correspondence with you.

Our lawful basis

We process information submitted through the contact form because it is necessary to respond to your request and, where you are asking about coaching services, to take steps at your request before entering into a contract.

Where correspondence does not relate to entering into a contract, we may process it on the basis of our legitimate interest in responding to enquiries and administering the coaching business.

Website analytics

We use privacy-friendly analytics to understand how this website is used and improve its content, usability and performance. We do not use analytics for advertising, behavioural profiling or to identify individual visitors.

Cloudflare Web Analytics

We use Cloudflare Web Analytics to obtain aggregate information about website traffic and performance. Cloudflare Web Analytics is designed without cookies or persistent identifiers for tracking individual visitors.

Anonymous interaction statistics

We also record a small number of anonymous website interactions to understand how useful particular features are. These include when a journal article is shared, when a consultation link is selected and when the website confirms that a contact form has been submitted successfully.

These records may contain the page, article, type of share action or general location of a consultation link within the website. They do not contain your name, email address, message, Turnstile verification token or a visitor or session identifier.

Your analytics choice

Anonymous analytics are enabled by default. You can object at any time using Analytics preferences. Turning analytics off prevents Cloudflare Web Analytics from loading and prevents the website from sending our anonymous interaction events from that browser.

Your choice is stored in your browser so that the website can remember it. This preference does not identify you.

Security and spam protection

The contact form uses Cloudflare Turnstile to help protect the website from automated abuse and spam. Turnstile may process technical information about your browser and connection, such as your IP address and browser information, to distinguish legitimate visitors from automated traffic. Turnstile does not process the contents of your contact-form message.

Who processes information for us?

We use trusted service providers to operate and protect the website and to deliver enquiries. These providers process information only as required to provide their services.

Cloudflare provides website hosting, security, Turnstile spam protection and website analytics.

Resend provides the email delivery service used by the contact form. When you submit an enquiry, information including your name, email address and message is processed by Resend so that your enquiry can be delivered to Jane and a confirmation email can be sent to you.

International processing

Some of the service providers used to operate this website may process personal information outside the United Kingdom.

In particular, Resend processes and stores email data in the United States when providing the email delivery service used by the contact form. Resend states that international transfers are protected through appropriate safeguards, including contractual protections for transfers from the United Kingdom.

Where personal information is transferred outside the United Kingdom, we take appropriate steps to ensure that the transfer is protected in accordance with UK data protection law.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including responding to enquiries and meeting any applicable legal or business record-keeping requirements.

Anonymous website analytics may be retained for longer because they are not intended to identify individual visitors.

Contact-form information processed by Resend for email delivery, including email content and delivery logs, is retained by Resend in accordance with its applicable retention periods. Copies of enquiries received by Jane may be retained separately for as long as reasonably necessary to respond to the enquiry and manage any subsequent coaching relationship.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These can include asking for access to your information, correction of inaccurate information, deletion or restriction of processing, and objecting to certain uses of your information.

To exercise a right or ask a privacy question, please use the contact page.

How to complain

If you have concerns about how your personal information is handled, please contact us first so that we have an opportunity to address them.

You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK regulator for data protection.

You can find information about making a complaint on the ICO website.

Changes to this notice

We may update this privacy notice when the website, the services we use or our legal obligations change. The date at the top of this page shows when it was last updated.